Get the support you need to make the most of Fire Protection Hangers
Everything you need to know about activating and managing your license
No problem! Contact us at [email protected] with:
We'll resend your license key within 24 hours.
You can transfer your license to a new computer:
Each license can be active on one computer at a time.
Annual licenses can be renewed before expiration:
Quick answers to common questions
Fire Protection Hangers supports Revit 2025 and Revit 2026. We update the add-in for new Revit versions within 30 days of release.
Yes! Fire Protection Hangers automatically detects fire protection systems in both the host model and all linked Revit files. Clash detection also works across linked structural and architectural models.
Absolutely! You can specify different hanger families for each pipe diameter in the Settings tab. Just make sure your families have parameters for diameter and rod length.
The free demo includes full functionality for 14 days with a limit of 50 hangers per day. No credit card required. After the trial, you can purchase a license to continue using the software.
All sales are final. Please use the 14-day free trial to fully evaluate the software before purchasing. The trial includes full functionality with a limit of 50 hangers per day - enough to test on real projects.
Yes! We offer volume discounts for teams of 5+ users. Contact us at [email protected] for a custom quote.
Make sure Revit was completely closed during installation. Check that the .addin file exists in C:\ProgramData\Autodesk\Revit\Addins\2025\. Try running the installer again as Administrator.
Ensure your pipes have a valid System Classification (Fire Protection Wet/Dry/Pre-Action/Other). Check that pipes are part of a piping system, not standalone pipes. For linked files, ensure they are loaded.
Email us at [email protected] with:
We take bugs seriously and typically respond within 24 hours.
Have an idea for a new feature? We'd love to hear it! Our roadmap is heavily influenced by user feedback.
Send your suggestions to:
[email protected]Found a bug? Help us fix it by sending a detailed report with your log file attached.
Report bugs to:
[email protected]Can't find what you're looking for? Get in touch directly.